At MallStreet, we are committed to ensuring customer satisfaction. This Refund Policy outlines the conditions under which refunds may be provided for purchases made on our platform.

Eligibility for Refunds

Refunds are available under the following conditions:

1. Damaged or Defective Products: If the product is received in a damaged or defective condition, you are eligible for a refund or replacement. Proof of damage or defect (such as photos or videos) must be provided.
2. Incorrect Item Received: If the item delivered does not match your order (e.g., wrong product, size, or color), you may request a refund or replacement.
3. Non-Delivery of Products: If the product is not delivered within the specified timeframe, you may be eligible for a refund.
4. Eligibility Period: Refund requests must be submitted within 7 days of receiving the product.

Non-Refundable Situations

Refunds will not be issued in the following cases:

1. Change of Mind: Refunds are not provided for items purchased due to a change of mind.
2. Non-Returnable Products: Certain products such as perishable goods, intimate items, or customized orders may not be eligible for refunds.
3. Improper Use: Products damaged due to misuse, negligence, or unauthorized modifications are not eligible for refunds.

Refund Process

1. Submit a Request: Contact our customer support team at support@mallstreet.com with your order details and a description of the issue.
2. Review and Approval: Our team will review your request and notify you of the approval or rejection within 3-5 business days.
3. Return the Product: If required, you must return the product in its original condition and packaging. Return shipping costs may be your responsibility unless the item is defective or incorrect.
4. Refund Issuance: Approved refunds will be processed to your original payment method within 7-10 business days.